{"product_id":"9780440202011","title":"Coping with Difficult People","description":"Bosses, friends, family members, they've made  your life hell -- until now! Based on fourteen years  of research and observation, Dr. Robert Bramson's  proven-effective techniques are guaranteed to help  you right the balance and take charge of your  life. Learn how to:\u003cbr\u003e\u003cbr\u003e Stand up to anyone --  without fighting.\u003cbr\u003e\u003cbr\u003e Blunt a sniper's  attack.\u003cbr\u003e\u003cbr\u003e Get a clam to talk.\u003cbr\u003e\u003cbr\u003e Cut off a  Sherman tank at the pass.\u003cbr\u003e\u003cbr\u003e Manage  bulldozers.\u003cbr\u003e\u003cbr\u003e Get stallers off the dime.\u003cbr\u003e\u003cbr\u003e  Move a complainer into a problem-solving  mode.\u003cbr\u003e\u003cbr\u003e Learn the six basic steps that allow you to  cope with just about anyone. Reclaim the power  the rightfully belongs to you in any relationship!","brand":"Robert M. Bramson, Ph.D.","offers":[{"title":"Paperback \/ softback Mass market (rack) paperback","offer_id":47794132418772,"sku":"9780440202011","price":11.99,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1000\/9208\/files\/BNCImageAPI_addf4a4a-9ada-41e7-a2d7-f4a0e0401a00.jpg?v=1776181228","url":"https:\/\/penguinshop.ca\/products\/9780440202011","provider":"Penguin Shop","version":"1.0","type":"link"}